How can I pay my premiums?
We accept:-

Debit Cards: Our Preferred method of payment
Cheques: Payable to Merenda & Company
Cash
Credit Cards: 3% charge
You can pay either- in person at our offices - over the phone - or by post

What instalment plans are there?
Installment Plans:-

Deposit 50% and Balance in 30 days Charges - Nil
Deposit 33% followed by 3 equal monthly instalments Charges - 7%
Direct Debit Option with Premium First
Deposit 20% followed by 9 equal monthly instalments Charges - 9.16%
* Please check the current charges as these will alter from time to time

What to do in the event of a claim?
As a Broker our advice will always be the most specific to your personal circumstances. However claims occur at all hours and many insurers have Helplines to provide advice and emergency assistance whenever needed.

Any incident that is likely to result in a claim should always be reported to your insurers at the earliest opportunity. This will ensure that your interests are always fully protected but will also help to avoid delays in your claim being dealt with promptly.

This is particularly important where another party is involved and may want to make a claim against you. Your insurers will be unable to deal with this on your behalf and defend you without knowing whether your were involved or not and the circumstances.

For Motor Insurance many insurers now provide freephone numbers to enable you to report incidents 24/7. This will be helpful as they will take a lot of the information on the phone and complete the claim form for you. Also with Comprehensive Motor Insurance they can arrange for your damaged car to be collected by an approved local repairer who in many cases provide a courtesy car for the duration of the repairs.

Most insurers have Claims Helplines the details of which you will find with your policy documents. You will find a list of most of the most commonly used numbers further down this section.

For most other policies we can provide the appropriate forms to report claims and losses to insurers. We can assist you with the completion of these and will let you know what other information may be needed by an insurer to get your claim agreed and costs approved.

We will also be able to discuss with you what can and can’t be claimed for and so determine how best to progress your claim to a prompt and satisfactory settlement.

This is one of the greatest advantages of having a broker. We are there to represent and help you. An insurer will always try to settle a claim swiftly and to your satisfaction. However their interests will conflict with yours. This is when we can protect your interests best. Ensuring that their actions and advices are in your best interests and what options and alternatives are available to you.
This, you will NOT get when you deal direct with insurers!!

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Emergency Telephone Numbers
(Note: You may Save & Print the following "image" of contact details)

Why use a Broker?
Anyone conducting insurance in this country must be approved and authorised by the Financial Services Authority. Any broker must submit extensive information to obtain authorisation and must adhere to the Statutory Regulations and Financial Requirements laid down by the FSA for the protection of the customer.

The FSA regularly monitor Brokers to ensure they are financially secure, have the right people to advise you and treat you, the customer, fairly.

We are registered with the FSA and our Reference Number is 305122. This can be checked at anytime with FSA.

We are also members of the British Insurance Brokers Association

We at Merenda & Company have been arranging insurance policies for our clients for over 40 years. We still have clients who have been with us from the very start!

You will always be able to speak to someone knowledgeable and experienced and we will always work promptly and professionally to find the best solutions for your needs.

We do not use call centres, you will not waste time listening to recorded messages, be left on hold or transferred from pillar to post!

We have access to the whole insurance market of the United Kingdom, we deal with over 80 insurers and other insurance specialists. This enables us to arrange cover for the unusual when needed, and find the most competitive premiums for your more usual requirements.

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Which Insurance Companies do you deal with?
You will see that we deal with all the Insurers whose names you are familiar with and a host of others who may be less well known to you but are market leaders in their specialist fields.

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